Customs duties and import costs outside the EU

Customs Duties & Import Taxes (Deliveries Outside the EU)

For deliveries to countries outside the European Union (EU), additional costs may arise over which we have no control.

How are the costs composed?

• All products in our shop are sold net (without taxes).
• The shipping costs include only the pure transport costs.

Upon import into the destination country, additional fees may be incurred by the relevant authorities and the shipping service provider, such as:

• Import Duties
• Import Sales Tax / Value Added Tax
• Service fees of the shipping service provider (e.g., advance payment fees)

These fees are not levied by us, but are calculated directly by the shipping service provider or customs authorities and billed to the recipient.

Product Classification (HS Code)

The following international commodity code applies to our products:

HS Code: 6307.90.98

This code serves as the basis for customs classification worldwide and influences the amount of possible duties in the respective destination country.

How are import costs calculated?

The calculation is not uniform internationally.

Authorities often base their calculations on the total value of the shipment (e.g., merchandise value and, if applicable, shipping costs). However, in some countries, different rules apply – for example, that shipping costs are not included.

In addition, please note:

• Depending on the country, only taxes, only customs duties, or both are levied.
• Exemption limits or special regulations may apply.
• Shipping service providers may charge additional service fees independently of government duties.

The actual costs incurred can therefore vary greatly and cannot be predicted in general terms.

Important Notes

• Payment of import fees is usually a prerequisite for delivery of the shipment.
• If the fees are not paid, the shipment may be returned.
• Unfortunately, we cannot refund these costs.

Why we do not calculate or cover these fees in advance

In the past, we tried to calculate customs and tax costs in advance and handle them for our customers to create more transparency.

Unfortunately, this model is not economically viable for us:

• The shipping service provider charges us a flat service fee of €26.75 per shipment for this handling. (This fee only applies if the sender bears the costs – it would therefore not apply to you.)
• In addition, an advance payment fee is often charged, which can amount to up to €30 or more depending on the country.
• These costs are incurred regardless of the actual customs and tax amounts.

This results in additional fees of sometimes over €50 per order, which are not covered by the value of the goods.

For this reason, we are unfortunately unable to offer this service centrally or cover the costs in advance. We ask for your understanding in this matter.

Our Tip

We recommend that you inform yourself about the import regulations of the respective country before ordering, to better estimate possible additional costs.